Refund and Returns

Cancellation by kotagiftvilla.com

Please note that there are some orders that we are unable to accept and they will be cancelled from our side. We reserve the right, to cancel the order for any reason. Like under any foreseen circumstances that may come in the way of your order that may be limitations on quantity available for purchase, error in product(s) or pricing information, or limitations of our credit department. We may also require information before accepting your order. We will contact you if in any case, your order is cancelled or any kind of information that is required to accept your order. If your order is cancelled after your credit card has been charged, the amount will be credited to your account within 4-5 working days.

Cancellations by the customer: Before Dispatch

In case we receive a cancellation notice from your side and the order has not been prepared by us, we will cancel the order and refund the entire amount within 4-5 working days.

Cancellations by the customer: After Dispatch

On the other hand, on cancellation of an order after it has been dispatched from our side, We expect that no difference of opinion will happen from your side regarding the cancellation. If the Product is once dispatched, it cannot be returned.

360° degree unboxing is compulsory

Please make video while opening the parcel. No issue will be addressed without video proof, Please follow this strictly. We will not be responsible for any missing product without video proof.

Video should be made right from opening the parcel till checking the product fully including their working condition too. There should be no intervals in the video.

We ensure from our side that we check the conditon of the products and send.

Need docket number too in video

Unboxing Means from show seal pack parcel in video to complete open checking of product and showing defect if any found in video

Do complain same day of delivery

Rule is for everyone

Please cooperate