How long Kota Gift Villa will take to deliver my order?

Orders to Metro cities in India will get delivered in 6-7 working days and to the interiors may take at least 14-15 working days (excluding Sundays and other Holidays). All orders are shipped from our warehouse after your payment is cleared.

Does Kota Gift Villa deliver products in rural interior areas of India?

We provide delivery throughout India on 27000+ pincodes. You can checkout the delivery available for your pincode at the checkout page.

Are there any shipping charges on Kota Gift Villa products?

We provide you with standard rates and our shipping charges are based on volume of the particular product(s) and you can also view the shipping charges on every product(s) in view details section. Octroi charges if any will be collected from the consignee.

What if my order gets delayed?

Orders can be delayed due to product un-availability for immediate dispatch. Wherein the stocks are still getting ready with packaging and pricing being done on the whole lot or in transit from the Warehouse to the Head office. This could put a delay in the dispatch of the online order. 

What should I do if I have received a different order?

In case you have received a different product, or if the product was damaged in shipment, please contact us within 48hours after delivery through e-mail (info@kotagiftvilla.com) or customer care service

+91 9413055489

and we will ensure that it will be replaced as soon as possible.

We will attempt delivery of the items once. In case the delivery is not executed during the attempt, due to wrong address/recipient not available/premises locked/recipient refused the order, the customer shall still be charged for the order.

No Deliveries on National Holidays.

The image displayed in indicative in nature. Actual product may vary in shape or design as per the availability.

If, for any reason, the delivery is “refused by recipient”, the order will be considered as delivery attempted and no refund / change of order is acceptable in this case. We, however, will try our best to convince the recipient for accepting the delivery.

For Courier Products

Orders will be delivered within 6-7 working days in Metro cities & 3-4 Tier II and III.

 your order will be dispatched with the fastest service available with the provider.

No Deliveries on National Holidays and Sundays.

Courier and express product cannot be delivered together at same time.

We cannot commit exact date of delivery for courier products. Courier product will reach in advance/late within 6-7 days as per date of delivery.

Please note:

The Company will not cover delivery delays due to customer unavailability or if the given address is not valid. To avoid further error or delays in shipment you are requested to submit your correct & complete details of your address followed by pincode/landmark & valid phone number.